15 Monash Rd, Gladesville, 2111 - P:(02)9816 5666 - F:(02)9817 4658 - email - ABN: 42069954260

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Frequently Asked Questions

We have prepared this page to answer some of the more frequently asked questions that our customers have. If you cannot find the answer you're looking for on this page please email us here.

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Q1 Can you convert American video (NTSC) to the Australian standard (Pal)?
Q2 Do you repair broken video tapes?
Q3 What video tape formats can you work with?
Q4 Can you improve the quality of my video tape?
Q5 Can I add music to my silent 8mm or 16mm film transfer?
Q6 What is the difference between DVD (MPEG2) and CD (MPEG1)?
Q7 How many minutes of video can be transferred onto one DVD or CD?
Q8 Can I edit the footage any further after my DVD is produced?
Q9 What is the difference between DVD-R, DVD-RW, DVD+R, DVD+RW...
Q10 Can I view a Storm Studios DVD on my PC and Television?
Q11 Can you combine slides, photos and video on a DVD?
Q12 What is the best size/resolution for images being transferred to video?
Q13 Will you copy any copyrighted material?
Q14 What forms of payment do you accept?
Q15 Does your pricing include GST?
Q16 What is your turn-around time?
Q17 I purchased a DVD overseas and I can't get it to work. Can you help?
Q18 Can you copy my old VHS movie or television program to DVD?

Q1. Can you convert American video (NTSC) to the Australian standard (Pal)?
Yes. We can transfer most formats to and from NTSC, Pal and Secam (France). Also our Storm DVD's are "Region 0", which means they can be played in any DVD player around the world. If you want to send a DVD overseas we can recommend which system is in place in that country.

Q2. Do you repair broken video tapes?
Yes. Because accidents happen and video equipment is prone to wear and malfunction your tapes can become jammed, crushed and damaged. Our team can assess your tape and advise whether it may be repaired. (While our MiniDV repairs will allow playback of the damaged tape we advise you make a copy and do not re-record over it, due to the delicate nature of the actual tape). Tape repairs start at $35.

Q3. What video tape formats can you work with?
We can copy to and from all tape formats including HDCam, Betacam (Digital & SP), DVC Pro, DVCam, MiniDV, Digital8, S-VHS, Hi8, Video8, VHS, VHS-C, Betamax, and U-matic. We also copy and convert DVD, CD-Rom, VCD and Laserdisc.

Q4. Can you improve the quality of my video tape?
It is possible to remove or lessen "tracking" problems that your tapes may experience while being played back at home. We have the facilities to clean up the signal of your video when making a transfer, by adjusting the colour and sharpness of the image, though video tape is prone to wear over time. Converting to DVD however will maintain the same level of image quality for the life of the disc.

Q5. Can I add music to my silent 8mm or 16mm film transfer?
Yes, we have a music library that we use for this purpose. They are a mix of older classics with no distracting vocals, that we have found to give a great result. If you would like to use your own music please bring it with you when you come in to have your film transferred.

Q6. What is the difference between DVD (MPEG2) and CD-Rom (MPEG1)?
The main difference is the amount of information each can hold, and the resulting difference in picture quality. A CD holds up to 700mb while current DVD storage is 4.7Gb (over 6.5 times more!). Encoding your video to DVD means you can have up to 100 minutes of Mpeg2 quality video, at about twice the resolution of CD quality Mpeg1. DVD is best suited for playback on television and maintaining as much picture quality as possible, though encoding to CD is great for inserting video into Powerpoint presentations, web sites, interactive CD-Roms and playback as VCD.

Q7. How many minutes of video can be transferred. onto one DVD or CD?
DVD can hold up to 100 minutes of Mpeg2 video without unacceptable picture quality loss. When encoding video to CD-Rom for computer playback we recommend limiting the amount of video to 40 minutes, or 70 minutes for VCD. Storm can compress more video onto either type of disc though the picture quality will suffer depending on the type of footage and how much more you wish to add.

Q8. Can I edit the footage any further after my DVD is produced?
We advise you edit your video prior to authoring the DVD. DVD is a 'finished format', meaning it is not designed for further editing. When we encode your video to DVD the information is 'compressed' in the process; your original master is still the best quality. Just because your computer has a DVD drive doesn't mean you can save it to your hard-drive and edit the footage. To 'decode' the information on the disc so you can edit the footage is time consuming and requires a high level of DVD technology understanding.

Q9. What is the difference between DVD-R, DVD-RW, DVD+R, DVD+RW, etc?
The "R" in all of these formats stands for recordable, and "RW" means the disc can be erased and new information saved to it. DVD-R/RW and DVD+R/RW are essentially in competition with each other and consumers will determine which succeeds or if they end up coexisting or merging. There are many claims that one or the other format is better but they are actually very similar. All DVDs that Storm Studios create are DVD-R, which we have found to be the most compatible for our customers. (Please be aware that if your DVD player does not handle this format you can request a disc in +R format.).

Q10. Can I view a Storm Video DVD on my PC and Television?
Our premium DVDs have had 98% success rate with playback on computer and television. If your DVD player or computer disc drive can read DVD-R discs then it will play on either. Also our discs are "Region 0" and will play anywhere in the world. If you have any problems with the playback of one of our discs we will endeavor to rectify the situation.

Q11. Can you combine slides, photos and video on a DVD?
Yes. We can scan your slides and photos so that they may be used in video - we can even animate them across the screen and add transitions between images to create an even more memorable experience. Alternatively we can create a "slide show" DVD so that each image is accessible using your remote.

Q12. What is the optimum size/resolution for images being transferred. to video?
Storm Studios require that all digital images brought to us for use in video production are a resolution of 72dpi (dots per inch) and 640x480 pixels in dimension, and preferably in the "Tiff" format (though Jpeg is acceptable). Taking this step means we won't have to do any further resizing of your images, which is a chargeable service.

Q13. Will you duplicate any copyrighted material?
We will only duplicate copyrighted material if you have written permission from the copyright owner.

Q14. What forms of payment do you accept?
We accept cheques or cash payments only - there are no credit card facilities available. (It helps keep our prices down for you!) We also invoice businesses after you have completed one transaction with us.

Q15. Does your pricing include GST?
Yes. All prices listed on this web site and in our brochure are inclusive of the Australian Goods and Services Tax (GST).

Q16. What is your turn-around time?
Every job we do is different so it is impossible to give a precise list. We aim to return your job to you as quickly as possible while maintaining our high standards. If you have a deadline please call or email us prior to delivering the job so that we can confirm it will be completed by that time.

Q17. I purchased a DVD overseas and I can't get it to work. Can you help?
If the DVD you purchased has copyright, sorry we can't help. The easiest solution is the get in touch with your DVD players manufacturer and ask them to upgrade your machine to play all regions. However you will net to make sure your television can display the format where the disc originated. If you purchased the disc in America the television format is NTSC.

Q18. Can you copy my old VHS movie or television program to DVD?
Anything that has copyright we can't copy or work with. Even if the program is not currently available on DVD or VHS.

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15 Monash Rd, Gladesville, 2111 - P:(02)9816 5666 - F:(02)9817 4658 - email - ABN: 42069954260